Refund policy
Bedsheet Return & Exchange Policy
30-Day Easy Return Guarantee
At EarthyRest, we want you to sleep comfortably and shop with confidence. If you are not completely satisfied with your Bedsheet, Mat or Shoes purchase, you may request a return or exchange within 30 days of receiving your order.
To qualify for a return or refund, the item must:
- Be unused, unwashed, and in original condition
- Include original packaging and tags
- Be free from stains, damage, or signs of use
To start a return request, please email us at support@earthyrest.com with your order number.
Refunds will be processed to the original payment method used during checkout.
Return Shipping
Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service and keeping your tracking details until your return has been completed.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect Bedsheet product, please contact us immediately at support@earthyrest.com with:
- Your order number
- Photos of the product received
- A brief description of the issue
We will arrange a replacement or refund at no additional cost.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
Orders are processed and shipped Monday to Saturday. Once an order has been dispatched, cancellations are no longer possible. However, you may still request a return after delivery under our return policy.
Exchanges & Change of Mind
We offer exchanges within 30 days of delivery for eligible unused products.
For hygiene reasons, exchanged Bedsheets must be:
- Unused
- Unwashed
- In original packaging
Used or washed products cannot be exchanged or returned for hygiene and quality assurance purposes.
Missing Deliveries
If your tracking status shows “Delivered” but you have not received your order, please contact us within 7 days of the delivery date.
Our team will investigate the issue and provide a suitable resolution, including replacement or refund where applicable.
Refund Processing Time
Once your returned item is received and inspected, we aim to process your refund within 1–2 business days.
Please allow an additional 3–7 business days for the refund to reflect in your bank account, depending on your payment provider.
Return Address
Our return facility address will be shared after your return request is approved.
To begin a return, please contact:
support@earthyrest.com